Marketing Manager (Account Management & Operations)

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role: Marketing Manager (Account Management & Operations)

Location: Gurugram, India

About the role:

Google products are used by billions of users every day. As a Marketing Manager (Account Management & Operations) within Google’s Consumer Marketing team, you will be the central account manager and operational driver responsible for scaling Google Search in India.

In this role, you will act as the key liaison and account manager connecting internal business stakeholders (Product, Brand, Legal, Policy, PR) with external agency partners (Creative, Media, Production, and Research). You will own the day-to-day account relationship management, end-to-end campaign operations, workflow governance, and budget management to deliver high-impact marketing initiatives on time and within scope.

What you will be doing:

1. Account Management & Stakeholder Relations

• Agency Account Management: Act as the primary day-to-day Account Manager for agency partners (creative, media, digital, and research). Lead the briefing process, scope of work (SOW) management, timeline adherence, and agency evaluation.
• Internal Client Servicing: Serve as the central point of contact for internal cross-functional teams (Product Marketing, Brand, Legal, PR, Policy). Manage expectations, gather requirements, secure alignment, and drive consensus across all deliverables.
• Relationship & Communication Cadence: Maintain structured communication routines, status meetings, executive updates, and relationship management cadences to ensure seamless collaboration between all parties.

1. Marketing Operations & Campaign Delivery

• End-to-End Campaign Orchestration: Manage the operational lifecycle of integrated campaigns from brief intake, asset production, and multi-channel media deployment to post-campaign reporting.
• Process & Workflow Optimization: Design, implement, and maintain scalable operational frameworks, standard operating procedures (SOPs), and approval pipelines to reduce campaign turnaround times.
• Financial & Budget Operations: Manage campaign budgets, including purchase order (PO) creation, vendor onboarding, contract compliance, invoicing, budget tracking, and financial reconciliation.
• Risk & Timeline Management: Proactively identify operational bottlenecks, resourcing constraints, and delivery risks, implementing timely mitigation plans.

1. Performance, Insights & Tooling

• Operational Dashboarding: Track and report on operational KPIs, campaign milestones, asset delivery status, and agency performance metrics.
• Insight Activation: Collaborate with research agencies to ensure consumer insights are operationalized effectively into campaign briefs and product strategies.
• AI & MarTech Tool Adoption: Leverage project management tools and integrate generative AI tools into everyday workflows to automate administrative tasks, optimize reporting, and drive operational efficiency.

What you need to be great in this role:

Minimum Qualifications:

• Bachelor's degree or equivalent practical experience.
• 6–9 years of experience in Marketing Account Management (e.g., Client Servicing / Account Management at top creative/media agencies) and Marketing Operations within a tech/consumer brand.
• Proven track record of managing multi-agency setups and delivering complex, multi-channel marketing campaigns.
• Preferred Qualifications:
• Proven Account Management Skills: Deep expertise in running complex accounts, client servicing, agency management, negotiation, and contract/SOW handling.
• Operational Rigor: Strong hands-on experience with marketing project management tools, budget management systems, and creative production pipelines.
• Stakeholder Management: Exceptional interpersonal skills with the ability to influence cross-functional teams and liaise effectively with senior leadership.
• Analytical Mindset: Comfortable working with data to evaluate campaign operations, track budgets, and optimize workflows.
• Tech & AI Forward: Passion for technology and modern digital tools; demonstrated curiosity and ability to quickly adopt AI tools to enhance operational efficiency and productivity.

Req ID: 18892

#LI-Hybrid. - #LI-AS2

Our values shape everything we do:

Be Ambitious to succeed

Be Imaginative to push the boundaries of what’s possible

Be Inspirational to do groundbreaking work

Be always learning and listening to understand

Be Results-focused to exceed expectations

Be actively pro-inclusive and anti-racist across our community, clients and creations

Our recruitment process does not employ artificial intelligence for selection. We use AI to support efficiency and consistency, not to replace human judgement. Candidate evaluation and selection are conducted without AI-supported screening or decision-making. We are committed to a fair, thoughtful, and equitable experience for every candidate.

OLIVER,a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.